AI Lab

Refund Policy

AI Lab, Glam Room and AI Editing Lab
Effective date: October 26, 2026

The short version

All sales are final once access is delivered. You get instant access to digital products, so we don't give refunds if you change your mind, don't use what you bought, don't like an AI result, or don't get the results you hoped for.

This doesn't limit the rights you have under the law where you live (see "Rights the law gives you" below, including the EU and UK 14-day right to cancel), or under Link's buyer terms. There are also a few honest exceptions, listed below.

Who processes your payment. Purchases are sold and processed by Link (Sold through Link, LLC), Stripe's merchant of record, under its customer terms: Sold Through Link Terms. Link takes the payment, includes any sales tax or VAT in the price and sends your official receipt. As merchant of record, Link may also refund a purchase at its own discretion under its rules: how Link refunds work.

What "all sales are final" covers

No money back for:

  • Changing your mind, after you've had access.
  • Not having time to do the challenge, or not starting it.
  • Not liking an AI photo or video once it's delivered (you see a preview of the look before you spend tokens on a video).
  • Tokens you've already spent.
  • Unused tokens, unless an exception below applies.
  • Not getting the views, followers, sales or income you wanted.
  • Your account being closed because you broke the Terms of Service (for example uploading someone else's face).
  • The price going down, or a later sale or bonus you didn't get.

This applies to Glam Room, AI Editing Lab, the $47 add-ons and after-checkout offer, token packs, kits and the one-time products (Quiet TV, Cristina's Sorter and Caption Week).

The exceptions

1. You were charged twice or by mistake

If you were charged twice for the same thing, or charged an amount you didn't agree to, email support@cristinalab.com with your receipt. We refund the extra charge in full.

2. You can't get access and we can't fix it

If you paid but never got access (no login, no product in your account) and we can't fix it within 7 days of you telling us, we refund that purchase in full.

3. AI Editing Lab won't run on your computer

If your computer meets the requirements (a Mac with macOS 13 or newer, or Windows 10 or 11, and a paid Claude plan from Anthropic) and the skill still won't run after you've followed the setup course (the videos for Mac or the written guide for Windows):

  1. Email support@cristinalab.com within 7 days of your purchase.
  2. We'll try to get it running with you.
  3. If we can't, we refund your AI Editing Lab payment in full.

This doesn't cover computers that don't meet the requirements, or problems with your Claude plan or Anthropic's service.

4. Failed Glam Room generations

If a preview, photo or video fails or never arrives because of a technical error, the tokens go back to your balance automatically. This is a token refund, not a money refund. If the tokens don't come back, email us and we'll fix it.

5. The service stops working

If Glam Room or AI Editing Lab is down or unusable for a long stretch because of a problem on our side or our providers' side, we will, in this order: fix it, or extend your access and give you tokens to make up for it, or, if we can't do either within a reasonable time, offer a fair partial refund.

If we close Glam Room for good, we refund unused tokens you bought in token packs, at the price you paid per token, and give you at least 30 days' notice to download your content. (The 300 tokens included with Glam Room aren't refunded in cash, because they came with the program.)

6. Rights the law gives you

Some laws give you refund or cancellation rights that a business can't take away. This policy doesn't take those away. In particular:

EU, UK and similar countries: the 14-day right to cancel. Consumers in the EU and UK normally have 14 days to cancel online purchases. For digital content (lessons, the AI Editing Lab skill, the Quiet TV, Cristina's Sorter and Caption Week skills, downloads, kits, tokens), that right ends once access starts, but only if you agreed to start right away and confirmed you understand you lose the right. At checkout you do that by ticking the box. We then email you an order confirmation that records it (Link sends your official receipt).

If any part of what you bought counts as an ongoing service under your local law and you cancel within 14 days, we refund the part we haven't provided yet, as that law requires.

Faulty products. If something we sold you is faulty or not as described, you may have rights to a repair, replacement or refund under your local consumer law (for example in the UK, EU or Australia). Email us and we'll sort it out.

Chargebacks

Please email support@cristinalab.com before you dispute a charge with your bank. Most problems we can fix in a day, and a chargeback takes weeks.

If you file a chargeback:

  • We may share your purchase details, the checkout terms you agreed to and your account activity with the payment processor to answer it.
  • We may pause your access while the dispute is open, and close the account if the dispute is decided against you, or if it was filed for a purchase you did make and use.
  • If the charge really was fraud (someone used your card without permission), tell us and we'll help.

You always keep your legal right to dispute a charge with your bank.

How to ask

Email support@cristinalab.com from the address you bought with. Include your name, what you bought, the date, and what went wrong. We reply within 2 business days.

Approved refunds go back to the original payment method through Link and Stripe. Banks usually take 5 to 10 business days to show it. When a program is refunded, access to it (and any tokens that came with it, if unspent) is removed.